*********** call centre staff
<p>So I called telkom 180 for the consultant to extend my limit by adding a freemeboost bundle of R69, so she rep**** by asking if I want the R99 one I said no freemeboost R69, so she rep**** with the 500mb data I said yes because that is what comes with inincluding free minutes etc, however when I cut the call.the agent loads me 500mb data only not the boost bundle when I called back to ask them to retract this they said I cant, so the consultant put me thru to the agent that made a mistake , I help on the line for about 20min eventually it cut. Now I have to pay for something I didnot want. I am very upset , why do they offer these product purchases if they dont have competent enough workers to assist</p>
2 months later , a person from telkom only called once, said he was going to investigate however nothing has been done, I am a telkom mobile client for 5 years now and this is how I am treated, I am due for an upgrade now , I dont even feel like continuing with telkom due to their way of de*****ing us consumers, but loading something we never asked for, how ***********, rude not to sort the issues out and definitely in lay mans terms an outright rogue. I am disgruntled by this pathetic service.
2 months later , a person from telkom only called once, said he was going to investigate however nothing has been done, I am a telkom mobile client for 5 years now and this is how I am treated, I am due for an upgrade now , I dont even feel like continuing with telkom due to their way of de*****ing us consumers, but loading something we never asked for, how ***********, rude not to sort the issues out and definitely in lay mans terms an outright rogue. I am disgruntled by this pathetic service.