*********** call centre operator

I purchased a 20G LTE modem via contract and wanted to find out if the deal included the night owl data. The operator had no idea what I was talking about and kept on putting me on hold. After 30 minutes on the line she started guessing - clearly still having no idea what the night owl was all about.<br> <br> I also got billed R200 despite a \free connection and sim"deal applying.<br> <br> Disgust at the customer service after less than a month of ownership - going to be a long 23 months ahead dealing with such incompetence"""