*********** call centre management

i have been waiting for my fault to be attended to since the 31st of July. On 4 occasions I have been told a technician has been dispatched. Every time I am told someone will call me with feedback, no one ever calls. Today I get through to Wesley a supposed team leader in the call centre. I tell him I am not going to accept that someone will call me back as no one ever does and it's the same old story every time. I asked him to get hold of the dispatcher and give me a date and time of when the technician will attend to the fault. I told him I would hold till I have an answer he just says \the guy I mailed may not even be at work today so I cannot hold"I refused to not leave the call without an answer so he just says \""well then I'm terminating this call\"" and hangs up. So after almost a month I am no closer to having a working Telkom line and it appears there is no one competent enough at Telkom to work this out. Seems like something pretty simple to me. """