*********** call centre agents costing me BIG time

On 23 January 2015, I was in the Betty's Bay area in Cape Town. I was not aware that my normal data bundle does not work in this area and purchased it when I got a message to say that I was out of bundle. I then asked my wife to call the call centre. The consultant she spoke to said she needs to purchase another bundle and she rep**** that she will only be in the area for 2 days, on holiday anyway so if its going to cost more money she would go without it. The consultant insisted that the account had credit available and she will add the bundle at no extra cost. However when our next invoice came we were R448 out of pocket instead of R149. We complained but nothing has happened to the complaint. On 20 February we were advised to make payment. We made the payment in cash, as instructed, but on 26 February Telkom deducts R746.30 from my account, again! I emailed everyone who was ever involved on thursday, [Email Removed] [Email Removed] [Email Removed] [Email Removed] but no response. Today I get my new invoice and I was not credited for the additional payment of R746.30 nor refunded for the incompetence and no one responds to my messages!