*********** CALL CENTRE AGENTS

cancel contract on *** cases ***9 and ***3. <br> Billing case ***9<br> I have requested a cancellation of contract and number to be ported to prepaid from Telkom store. the forms was completed and sent to Telkom. this was done in December. to date no-one has called to finalise this request. i have opened 2 cases and made numerous calls. the agents are completely unhelpful and I still do not have a resolution for this issue. the number is still on a contract charge. but now to add insult to injury, I am being billed out of data bundle charges for this contract. i was promised a January charge of R99. I see my bill and it is R641.00!!! i sent through an email to cancellations ans still no feedback. i asked that the matter be escalated and still no feedback. i have been forced to put a stop payment on my next debit because of this. i cannot allow to be charged for something i did not ask for. <br> it is passed the time period as advised by Telkom Mobile for the cancellation to be done, and i find is completely unacceptable to be have received such pathetic service. i have been to the City View store in Durban and they as well did not help me solve this. <br> i need this fixed fast