1 reviews | Active since Nov 2016
*********** call centre agent
I app**** on Telkom Mobiles site for a new contract. It was for online deals only.
I received a call from the call centre I advised the lady that I required 2 lines. She verified that this. I confirmed with her twice.
A few days later, i receive delivery of ONE line. I call the call centre only to be informed that only one line was done. And now I must wait a few days to reply. How unprofessional is this!
The deal promised 100GB once-off which I have not received. This is false advertising...
Really disappointed Telkom.
Hi izai78,
Thank you for making contact with us, we apologise for a delayed response.
Kindly be advised that contract was provisioned on Huawei E5573 + Free SIM & Connection on SmartInternet - 500MB + 5GB Telkom Data + 10GB TM Night Surfer @ R99 x 24 Months - TMI***
We have however we have escalated your query to the Online Sales Team for verification.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi izai78,
Thank you for making contact with us, we apologise for a delayed response.
Kindly be advised that contract was provisioned on Huawei E5573 + Free SIM & Connection on SmartInternet - 500MB + 5GB Telkom Data + 10GB TM Night Surfer @ R99 x 24 Months - TMI***
We have however we have escalated your query to the Online Sales Team for verification.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,