*********** call centre

I app**** for ADSL line last year but when technician came he told me cables were ******. Then call centre called me to tell me they are canceling the application. Little did I know I was charged cancellation fee. No one told me until I was applying for something else then I was told I know Telkom. After 3 days of calling call centre they realised the error. Now they cant give me a letter that I do not owe them anymore and tell me how they will clear my name with ITC.