*********** call center, Poor service

My reference number is 687CRK310115. This Fault has been outstanding for a week now. I have called the call centre 4 times now. Each time I get told its been escalated, and I would get an SMS. But each time, No Sms or email is received, and no one can find the previous escalation. I have spoken to Zandile, Lebogang, and Zina Mtshweni, but each time I have to speak to someone new, because no-one has ever heard of the other people. So I am guessing that there must either be millions of people in this call centre or I am being **** to. I asked to speak to the manager (Thabo Matlala) but he is either \on tea break"or never available to talk or follow up. I have no telephone or internet service at home. Telkom"