*********** Call center agent /management

I've call Telkom in order to find out how it was possible for me being billed twice for 1 bundle purchase and the consultant tries to pursued me like I don't know how to use a cellphone, I than requested a service request in order to find out what technical issue it is and to investigate how 456MB depleted without me using it all up , than I told the person that its ******* for such transaction to take place based on the icasa ruling. She didn't know anything about icasa's ruling and kept quite for a min and kept saying she won't put in a service request because the system say a different story and that's unacceptable because this is a network problem which a network technician can investigate, she that kept me online for an hour and more just to hang up on my call because she's *********** and doesn't know the difference between system malfunction and system error , didn't know idiots work for Telkom, vodacom is far more better in investigating such matters . I made a recording of this matter that too place with the lady Ngobo.