BS
Brendan S

1 reviews | Active since Nov 2014

02 Apr 2015, 13:46

*********** Buck Passing Clowns!!

Pathetic Customer service and follow up!! Passing the Buck on a Grand Scale!! WHO THE #$@! Can we turn to!! Nothing gets done PROPERLY!!<br> I recently upgraded to SmartHome Premium on the advise of and agent who specifically tod me I would be able to SHARE my 50G of Data with the 2 mobile and 2 data cards provided. Part of the contract bundle is a PROMISE to have a technician install the package within 7 days.<br> 8 weeks later, numerous phone calls to sometimes willing people, all of whom referred me to someone else..more waiting for someone to call or even just email me back..no such luck. I still sit with the entire package NON-FUNCTIONAL and I pay R900 pm for it!! HUGE FRUSTRATION!! Im totally over with phoning the 10210 call center - No one answers..or if they do its after waiting 30 mins - then whoever answers directs my call to wait another 30 mins to speak to another *********** CLOWN! Worst part is: There's no BIG BOSS to call who will actually get something done. So..<br> HELLOPETER..Maybe Telkom's Sleeping BOSS might WAKE UP!!

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Replies (1)
Telkom
Telkom's reply02 Apr 2015, 18:57
Official
Hello brendansearle,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM101028.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team