*********** BRANCH STAFF AT TELKOM GREENSTONE

I went to apply for an upgrade on my existing contract three weeks ago (08/12/2017) at a telkom branch in greenstone and was assisted by Dimpho. Upon concluding the upgrade, I realized she had selected the wrong device on the system. She told me that the upgrade had already been active and that she needs to call telkom to deactivate the upgrade and start from scratch. And because this incident happened on a Saturday, I was told to return on a Monday because people tasked with deactivating the upgrade work during the week. She had promised to reserve the device, when i returned on Monday (11/12/2017), she told me the device had been sold. I went to the same branch again to choose a different device and was assisted by the same lady, only to find that the earlier upgrade was not deactivated. I left the branch angry, I contacted the call centre who told me they cant assist as the upgrade was done through a branch. I then called the same lady who was assisting me to confirm if she had written to the relevant Telkom people to deactivate the initial upgrade attempt, she confirmed that it was cancelled. I then decided to visit a different branch since the greenstone telkom branch had *********** staff who failed to assist me. I was still unable to upgrade my phone because the initial upgrade was not deactivated proving that Dimpho **** to me. I cannot resolve this issue myself and I am at the mercy of the branch which is completely frustrating. My contract ends this week and telkom will be charging me out of bundle rates because of the mistakes made by telkom greenstone. I would like this issue to be resolved as a matter of urgency.