SP
Samuel P
1 reviews | Active since May 2014
30 May 2015, 08:43
*********** Billing Processes
I got woken up to an SMS that my debit order had bounced after Telkom Mobile decided to debit my account a full 2 days before the scheduled. And now my account is sitting in areas after I instructed Telkom Mobile that I want the debit to go off on the 1st if the last of the month falls on a Sunday.<br> <br> I need to know who is responsible for this incompetence and how it will be rectified accordinly
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Telkom's replyOfficial
30 May 2015, 09:43Hello SammySA,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
Best regards,
Telkom's reply30 May 2015, 09:43
Official
Hello SammySA,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile billing department and feedback will follow.
Regards,
Hilary Pea****
Telkom Social Media Team
Best regards,