*********** Billing department at Telkom

<p>I took out a contract with Telkom Mobile to purchase a Macbook and related data services. The Laptop was delivered on time and the initial installment was debited off my accounts succesfully in July 2016. Two months after delivery I realised the debit order was not coming off my account and that I had not recieved any monthly billing statements from Telkom Mobile. I then contacted Telkom Mobile to enquire as to what happened to my debit order and they told me they would follow up and get back to me. Two months down the line, there was still no communikcation from Telkom and I called again to enquire and they said a consultant would call me. I decided togo straight to Telkom Mobile store as I was not winning only to find out that they have cancelled my contract and listed me on ITC without notifying me ONCE AGAIN as required by credit AcT.</p> <p>I am quite disapointed with the accounts department at Vodacom as they have failed to comminicate with me despite all the efforts I made to get in touch and arrange for payment. It is uacceptable that I have to pay penalty for a contract that they chose to cancel without notifying as well as listing me on ITC when the error was on their part.</p>