*********** billing department

Telkom has a tendency of skipping a month on debit orders and hands me over to a collector then suspend my account. Month end Jan they didn't debit as scheduled then mid Feb they suspended my account and handed me over to a collector. Month end Feb the collector debited portion of the amount and when I called Telkom to get the balance and so I can pay it, they don't know what's the balance. Yesterday my account is suspended and handed over again. This is sooo annoying, every second month I am dealing with this nonsense, it does not matter how many times you call them to correct this the same thing happens again and again. What is more annoying is that they charge you a fees for account not paid but they are the ones who do not debit the account.

THE BILLING DEPARTMENT IS VERY ***********!!!! One day as customers we should come together and sue Telkom for this, this is *****.