*********** billing clerks

I was billed 1029 last month and 2290 this month for my cell phone. I logged how many complaints and spoke to how many consultants regarding my contract but no one can or want to help. my s4 contract was 375 per month I then upgraded to a s6 which is 500 per month I got a bill of 1029 and 2290. *** TELKOM. Only reply was that I got a sms saying we looking into the case and note 3 days before pay day up until now nothing but they took the money from my Acc after I stop the debt order at the until they can prove to me what is what on my bill. but the stop order didn't work. so know I want to know what is telkom going to do now regarding this complaint because I've had it with this.