1 reviews | Active since Oct 2011
*********** beyond words
<p>We have several issues with Telkom and none have been resolved since October 2017 on account ********** 10002 under Mr S Jetnarayan. </p> <p> </p> <p>TElkom service is pathetic,</p> <p>Your consultants are not competent and sell products without advising on all the important information,</p> <p>No one cares about customers complaints at Telkom. Managers ignore mails, consultants drop the calls and no one responds on hello peter. </p> <p> </p> <p>I am done being charged for something that we cannot use. This issue was brought to Telkom's attention in December 2016 and I am honestly fed up. Not even cancellations go through promptly. But when you want to take up a service, Telkom happily takes your money in one call that lasts a few minutes. Appalling. </p> <p> </p> <p>Now we have a cross line and our internet is not working and Telkom can't give a turn around time?</p> <p>What absolute nonsense is that. So I must just deal with Telkom's issues and be without internet, incurring extra costs because Telkom can't get the job done or at least let me know when it will be done.</p> <p> </p> <p>We get thrown from pillar to post and have decided to cancel the account. At this rate we rather not have a landline or go to Neotel because this lack of service is something I have no words for. No other company has been so utterly ***********. </p>
Hi Joelene7,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Joelene7,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Good Morning,
please send us the affected number and we will contact and assist thank you.
regards
Yazied Telkom Social Media
Best regards,
Good Morning,
please send us the affected number and we will contact and assist thank you.
regards
Yazied Telkom Social Media
Best regards,
Hi the number has now been restored to ********** 586. A technician came out.
The only issue issue left is the data package that was requested to be cancelled months ago.
I have a trail of emails with the manager Imtiyaaz khan from the Umhlanga branch from last December when my parents went in to cancel it and I sent a back up email to the manager to ensure that everything is done as I have had issues with Telkom before where they did not cancel, despite the procedures being followed.
And to to this day- the package was not cancelled. The store manager is very unprofessional and never rep**** to my query but instead responded with unnecessary information and never called to clarify. Even after I tried to clear up confusion on email.
I even called to speak to a manager and was put on hold for over 5 -7minutes with no anwer.
Its ridiculous what consumers endure when they want to cancel with Telkom.
Please i would like that package cancelled and to be reimbursed for the month that no one attended to the matter.
Thanks
Hi the number has now been restored to ********** 586. A technician came out.
The only issue issue left is the data package that was requested to be cancelled months ago.
I have a trail of emails with the manager Imtiyaaz khan from the Umhlanga branch from last December when my parents went in to cancel it and I sent a back up email to the manager to ensure that everything is done as I have had issues with Telkom before where they did not cancel, despite the procedures being followed.
And to to this day- the package was not cancelled. The store manager is very unprofessional and never rep**** to my query but instead responded with unnecessary information and never called to clarify. Even after I tried to clear up confusion on email.
I even called to speak to a manager and was put on hold for over 5 -7minutes with no anwer.
Its ridiculous what consumers endure when they want to cancel with Telkom.
Please i would like that package cancelled and to be reimbursed for the month that no one attended to the matter.
Thanks
Hi the number has now been restored to ***. A technician came out.
The only issue issue left is the data package that was requested to be cancelled months ago.
I have a trail of emails with the manager Imtiyaaz khan from the Umhlanga branch from last December when my parents went in to cancel it and I sent a back up email to the manager to ensure that everything is done as I have had issues with Telkom before where they did not cancel, despite the procedures being followed.
And to to this day- the package was not cancelled. The store manager is very unprofessional and never rep**** to my query but instead responded with unnecessary information and never called to clarify. Even after I tried to clear up confusion on email.
I even called to speak to a manager and was put on hold for over 5 -7minutes with no anwer.
Its ridiculous what consumers endure when they want to cancel with Telkom.
Please i would like that package cancelled and to be reimbursed for the month that no one attended to the matter.
Thanks
Hi the number has now been restored to ***. A technician came out.
The only issue issue left is the data package that was requested to be cancelled months ago.
I have a trail of emails with the manager Imtiyaaz khan from the Umhlanga branch from last December when my parents went in to cancel it and I sent a back up email to the manager to ensure that everything is done as I have had issues with Telkom before where they did not cancel, despite the procedures being followed.
And to to this day- the package was not cancelled. The store manager is very unprofessional and never rep**** to my query but instead responded with unnecessary information and never called to clarify. Even after I tried to clear up confusion on email.
I even called to speak to a manager and was put on hold for over 5 -7minutes with no anwer.
Its ridiculous what consumers endure when they want to cancel with Telkom.
Please i would like that package cancelled and to be reimbursed for the month that no one attended to the matter.
Thanks