NM
Ntshege M
1 reviews | Active since Jul 2017
18 Dec 2019, 04:32
***********
Last night @ 2017 I bought data for r140 for mobile *** my money was deducted and my data was not allocated, I called customer service they promised to load it in 2hours as they have issues, this morning again I called they are giving me the same story and yet when I buy a bundle again it's allocated, so what happens to my r140 am I being ****med out of it? This is very poor service for the end user
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Ntshege M's updateReviewer Update
19 Dec 2019, 05:39I have been calling the customer service number to get someone to help with my data, still I am being given the run around, yesterday I pole to a lady named Anastasia to escalate the call to call center manager or team leader on duty, she said there is no manager now in the morning I spoke to Nompumelelo Ntusi asked her to escalate the matter to manager or team leader on duty, she said there is no manager, hence we as customers cannot get help for the money that we paid for and not received the service, this is like a ****a shop, how does stuff manage themselves who actually deals with eacalations if managers are always not on the duty, I am now talking this matter to the ombudsman
NM
Ntshege M's update19 Dec 2019, 05:39
Reviewer Update
I have been calling the customer service number to get someone to help with my data, still I am being given the run around, yesterday I pole to a lady named Anastasia to escalate the call to call center manager or team leader on duty, she said there is no manager now in the morning I spoke to Nompumelelo Ntusi asked her to escalate the matter to manager or team leader on duty, she said there is no manager, hence we as customers cannot get help for the money that we paid for and not received the service, this is like a ****a shop, how does stuff manage themselves who actually deals with eacalations if managers are always not on the duty, I am now talking this matter to the ombudsman