*********** Assistance

On the 31/07/2017 i have concluded a contract for the 4MBPS Uncapped Promo. I was very specific on the debit order date, the 23rd or link the debit order date to a cellphone contract that i currently have with them. (Emailed proof). In the interim i have received an email where Telkom is running a promotion for customers who are existing customers from August which i qualify for. I called the callcenter on the 08/08/2018 and spoke to Adam Jacobs regarding the email and was advised that i do qualify for the special. At this point my WIFI had still not been installed. I emailed the lady at online sales again to confirm. The lady at online sales who assisted me was Mbalenhle Mlambo. Needless to say not once did i get a response on any of my emails to her but when i did come to the time to confirm a sale. I received an email from her. Eventually the installation took place and i was waiting eagerly for a courtesy call from after sales to address my concerns as i received no assistance from the call center and emails flatly ignored by Mbalenhle. After installation a call was made to the landline number during working hours to find out if i am satisfied. The person who called spoke to a 17 year old minor to confirm if everything is in order. The minor asked the consultant to contact me on my cellphone to confirm if everything is in order. To date I have received no call. Is this how Telkom works? Numerous calls on my cellphone to conclude a deal and then call on a landline and speak to a minor who firstly does not know anything about my contract with Telkom and not responsible for the Telkom account to find out if i am satisfied. Who is the Telkom customer? The minor or myself? Thereafter I have contacted your call center numerous times and held on at times for 2 hours while being transferred from department to department as no one knows anything about the Telkom offering including The upgrades department. I was also transferred to the technicians for assistance and to now I have no idea why. If the above is not bad enough, I receive a bill from Telkom advising that my account is going to be debited on the 18/09/2017. Eventually due to no assistance being received i email my concerns to ********** I was eventually contacted by someone at Telkom a few working days later. The person who assist me confirmed that my debit order will definitely not go off on the 18th and she has changed the debit order date to the 25/09/2017. She also came back with feedback on the 13/09/2017 to tell me that the offer that i am querying is not applicable to customers on Unlimited Home DSL/FTTH 4Mbps which is have responded an advised that i cannot accept this feedback as nowhere on the email does it state that. In fact the email states that For the first time, from 1 August 2017 fixed line consumers are now able to choose their internet speeds and get uncapped data and unlimited anytime Telkom voice calls for free. From 31 August, existing uncapped customers will automatically be upgraded to the new Unlimited Home Plans at higher speeds. Customers will be upgraded from 2Mbps to 4Mbps and from 4Mbps to 8Mbps or 10Mbps respectively. I am still waiting for feedback from Natcc regarding this. This morning to my horror is get an SMS that Telkom had debited my account on the 18th. Despite several emails, phonecalls, escalations to Natcc and confirmation from Natcc that the debit order will not go off on the 18th but the 25th, the debit order goes off. For almost 2 months i have been trying to get Telkom to do the right thing and now i simply give up. I don't know what else to say or do. Naming this as bad service, pathetic assistance, *********** assistance etc. is actually compliments compared to the horror experience i have had to Telkom!!!!!!!!!!!!!!!!!!