*********** and very delayed

I have submitted a complain to telkom on several occassion regarding my line that was supposed to be moved, instead telkom has cancelled my service without my consent. Confirmation has been received that there has been an error on their side but an error not my problem, I have paid for the service for may years, all I received is an email stating they owe me a refund I must collect, it has nothing to do with a refund I need my line running at my new address. I have never ever came across *********** people that does not understanding what you are explaining to them about. I have submitted a complain on hello peter, telkom only responded months after I visited hello peter again. Please I need assistance I will not stop until my line is up and running. My number was ********** 778 to be moved from 26 Janet Street, Florida to Constantia Drive, Constantiakloof.