*********** and useless

I have never dealt with more *********** people in my life!!! First you cut all my Services with no notice. When I call in you tell me there is a fault on the line it needs to be sent to see if the department can remotely fix it. Unfortunately no timeline can be given for when this will be done but expect 2 to 3 days. So we wait and nothing happens. Phone in again and another person says no we need to phone sales. Phone sales and they say there is an order against our line but I let them know I didn’t place any order. That is fine but the remote technical department will look at the line still. Phone again the next day, no they still busy assessing. Call the next day, the guys couldn’t fix it remotely they need to send out a technician. Fine, we wait we wait. No technician. Find a technician around our small town and he says no we aren’t on the list. He says we just need to get a reference number and then he will assist us. So I phone in only to be put through to sales coz it isn’t the line, it’s the order against my line. Finally get to a pint with this person that it seems someone walked into the Telkom Direct store and asked for my line to be moved to Fairie Glen. Only problem is I never set foot in the store and am not moving anywhere but staying right where I am. The sales lady informs me that she will report it and ask for it to be removed but that could take 4 days as they have other work they also need to do. But I can contact the store directly to figure out what is going on. So I phone, get through to Telkom Dorect HQ. who gives me the number of the manager Mr Bob Naidoo. Who is useless. He takes my name and says he will call me back. The next day one of the guys from the store phones me to say he has documents saying I was in the store. I say to him how could it be me requesting that when I haven’t even moved anywhere. He says he will call me back. And to this day I am waiting. Today it is 6 days. I’ve tried calling Mr Naidoo numerous times but get no answer and leave voicemails but they go unanswered. At this moment I am online with one of your agents and she honestly has the audacity to tell me there is a fault on my line and that a technician needs to be called out.!!!! And then after blowing my top and explaining this all and her discussing it with her supervisor the response I get is.. mam since you did not log the fault with us what would you like us to do... wow I am so ****ed right. That is the response a supervisor gives me!!! It is going on 3 weeks now and I am back at the ****** beginning!!!! Incomptetent service from all the people I dealt with!!! It is truly disgusting