*********** and unreliable service

On the 11th May 2022 I contacted Telkom and requested for my banking details to bring updated as I wanted to close the previous account that i was using. I made sure and clarified that they would be effective in June that's why I confidently closed the account in June only to find that the consultant didn't update the banking details and the debit order reversed. No im being charged rejection fees another consultant promised to assist in reversing the charges because she saw i had called in on time but to my surprise she isn't responding to my emails. I regret having a contract with Telkom