*********** and Unacceptable level of service

<p>I've registered a request to cancel the mobile upgrade as a result of faulty device, which was returned within the stipulated 7days, this was on 5th July. And Called the Call centre to check on the progress, but was told to wait 21 working days. It's now over a month the cancellation still not done. Now I'm told by the call centre to wait another 10 working days. This is serious inconvinience to me and sign of incompetence on the telkom side. Why have the turnaround time of 21 working days still not adhere to it.</p>