*********** and stupid

Telkom is the worst ever, their billing is so stupid. The call centre people don’t know anything about the product they are selling. I had a case that was closed without being contacted to explain my case. They billed me R299 whereas I made it clear on my call that I’m looking for the 5+5GB for R99, I was never advised that the fee is now R299 instead the call centre lady said I can actually get 7.5 +7.5GB for R99 she then only advised I don’t qualify for the 7.5GB so she will add the 5+5 without mentioning that it’s actually R299. I spent the whole of last month trying to sort out billing issue but they still debited me the R299. The funny part is that they do admit that the call centre lady was wrong and I am not liable for this bill but there’s nothing they can do, I asked a countless times why not escalated it to someone who can sort out the issue they said no one can sort it out, what stupidity is this?? Even managers could not sort out the issue, they would call me without doing a proper investigation or listening to the call atleast, this manager called me and said they need to listen to the recording? They are all so *********** and don’t know how to do their work. I still want my money I don’t money to donate to Telkom and I’m not going to let it go until I speak Telkom himself. Your agents need to know the product they are selling and be clear to customers so they understand what they are paying for not this nonsense. Give me my back!!!! And you will