*********** and rude call centre agents

<p>First of all the call centre agents dont have any telephone etiquette. Iphoned in the beginning of september to change my banking details for a data package I have with telkom 8ta. The lady said that they will still deduct the end of sept with the old bank and from end of october they would then take it from my new account. The end of october they still deducted from my old acc which had no money in. I immediatly phoned telkom and there was no answer for 2days. I then left it and waited for end of Nov to see if they then will take 2 payments in my new account. Still they didnt take money from any of the accounts. Then I phoned again guy picked up the phone did not answer and spoke to someone else at the back then gave a big yawn and said hello. Did not even give me his name I aksed him to check my details. The banking details was still not changed. Asked him to please change the details and then the phone went dead. Then i phoned again a lady answered not giving her name again. I then continued she changed the details. And I told her that they must activate my account. She told me that I must first pay and then she could turn the internet on again. I told her that I am not paying for the interest because it was their fault that this happened and told her I wanted it turned on the same day. Then she told me to hang on and again the phone went dead with no answers and no name given to me. I am fed up to keep on phoneing them using my airtime and explaining everything over and over. I still have no internet and no answers.</p>