*********** and rude call center staff!

Good Day, <br> <br> I called Telkom today to down grade my line and to move my telephone line. <br> <br> The first consultant was clearly not interested in working at all, after a 5 minute explanation of what she needs to do and then a further 20 minutes on hold she tells me she hasn't down graded my line and will put me through to somebody else who will do it all the while being put on mute when ever I try to ask why she has kept me on the line so long if she hasn't even done anything. When I asked to speak to the supervisor I get told he is in a meeting. <br> I call back and ask to speak to the supervisor - who is now magically available. and when I ask to please have my line downgraded I got promptly transferred to another department all together with no warning. and hence they could not help me. Only to be told that I need to go this is store as they cannot help me, even though I had chosen that option...<br> <br> If you staff require training, please train them. If they are not interested in providing a customer service or working then why hire them?<br> Please do your self and your customers a favor and hire better quality people, there are thousand who would kill to have a job and do it well! <br>