*********** and poor service

Last week of November 2019 I requested Telkom to move my telephone line to the new address and technicians were dispatched and had so many stories of not assisting until end of December where they also told me that they are phasing out the old line to wireless phones. then in January I places an order for the wireless phone. In February I was called by the *********** courier company in the Dawn Park police station to collect my Telkom delivery without contacting me for a delivery address and my availability. The *********** courier company which was appointed by Telkom has no clue of what they are doing, but Telkom appointed them. After a call I decline to collect the order at the police station since it was far from where I am working. I provided the courier company with my work place address and promised to deliver on a Monday the following week. Then around 10am I realised that my phone had a network problem and I called the courier company, they told me the parcel has been returned to Telkom already since they did not get hold of me and I asked if they called the alternative number I provided to them and the answer was no. Then I called Telkom(Zanele) again to bring back the delivery, she escalated and she promised to receive the delivery in seven day, but nothing. After a week I called again, spoke to Simphiwe Nxumalo, he escalated again, nothing again. After two weeks I called again, fortunately I spoke to Simphiwe Nxumalo, he promised to give me a call on the following day, nothing. I have called again today, the lady spoke to me said that she does not have access to access my profile.

Telkom is still owing me my money since December 2018 for the table I ordered and they debited my account and then in January 2019 I was expecting my order and they did not have a stock, then I cancelled the order and my money was not paid back to date. I wish I never had anything to do with Telkom, they are *********** and very poor in services. I need help with my order and my money, please Telkom just for once do the right thing, just for once