*********** and pathetic service from Telkom.

Good day an amount of R2284.87 was paid to Telkom on the 6/11/2020 reference number *** . After the amount was still reflecting as a non payment we spoke to N.Waxa and send the proof of payment on the 25/11/2020. The amount is still reflecting as a non payment and this is affecting our credit score negatively .On the 11/1/2021 we contacted Telkom and spoke to L.Siza who forwarded the query to the Credit Management AOD Final Account but we have not been contacted yet. Due to this incompetence our credit score has been downgraded thus affecting any purchases that we need to do. This is absolutely unacceptable as we do not owe Telkom any money.