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shanicce H

1 reviews | Active since May 2017

04 May 2017, 12:41

*********** and no service delivery

<p>I have been to Telkom Gateway on the following days: 25 April, 26 April, 2 May and 3 May.</p> <p> </p> <p>I have called the store, sent emails and even spoke to call centre agents. To date my issue has not been resolved.</p> <p> </p> <p>If signing a new mobile contract or porting a number is so hard and difficult, why offer the product??</p> <p> </p> <p>Being a business client and having numerous phone contracts with you , signing a contract and porting a number across should not be so difficult.</p> <p> </p> <p>I had spoken to a manger finally yesterday 3 May Malcom Govender, with promises of investigating the matter and resolving it, promising me he will be contacting me later in the day.</p> <p> </p> <p>I have yet to recieve a response.</p> <p> </p> <p>I have emailed the other manager Vernon Stewart.</p> <p> </p> <p>He has yet to respond.</p> <p> </p> <p>Being a communication company, one would assume you would know how to communicate with your clients.</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply05 May 2017, 07:54
Official

Good Morning Shanicce,

We have logged your query and sent it to the Store Management Team for further assistance, feedback will follow.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team