*********** and inconsiderate

App**** for phone oround Feb 7 July installed End July no bill sent to new address 29 Aug Phone cut No bill to new address 5 Sept R250 paid 7 Sept R200 paid R72 in credit 11th September Phone reinstated 12th phone is cut for non payment 18th September Phone reinstated No bill received barely any service 20th October phone suspended again No bill received. Got a sms. How can I pay a bill without knowing wat if entails. Why is phone cut before it is even 30days late. Also I was R72 in credit. Which means my bill was 407 +72=479 if I had prorata service I expect prorata invoice. An apology and rebate for the services charges and inconvenience caused.