NE
Natalie E
1 reviews | Active since Oct 2012
22 Jun 2015, 21:03
*********** and incapable!!
Nearly 2 weeks later, in excess of 4 hrs call time to the call centre, at least 10 different people spoken to and still once again no one seems to know what to so to resolve my issue and each department tells me it is the other departments issue. A simple problem, my Internet is not working. From technical to sales and back again they now tell me my line is closed and I must talk to billing.....!!!!! Yet they take my money every month with no issue. And again I guarantee I will call billing department tomorrow and they will tell me it is not the their issue. What a circus, what a joke. Not worth the frustration. Telkom is useless!!! Account will be closed...if they can get that right.
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Replies (1)Telkom's replyOfficial
23 Jun 2015, 07:17Hello nat3,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided
Your reference number is SM119776
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided
Your reference number is SM119776
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Telkom's reply23 Jun 2015, 07:17
Official
Hello nat3,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided
Your reference number is SM119776
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided
Your reference number is SM119776
We apologize for any inconvenience caused.
Regards,
Arnold Madisa
Telkom Social Media Team
***
