*********** and ******* conduct

The service is unprofessional and I often had to be referred to numerous consultants who either couldn't assist me, referred me to someone else or gave me false information.

In May 2018, I requested my month-to-month contract to be cancelled with effect from 01 July 2018, as I am aware that there has to be 30 days written notice of any contract cancellation. There was back and forth due to another contract.

I found out mid to late September what the problem was. I called Telkom towards the end of September and was assisted by a consultant who sent me the cancellation form and advised which documents needed to support the form. I sent the cancellation form and the supporting document through that afternoon and was guaranteed that my final payment to Telkom would be the end of October 2018 and the cancellation would take effect from 31 Oct 2018. I was satisfied with that.

I was sent another invoice from Telkom today. This one for the month of Nov 2018. I find this highly unacceptable! I explained to numerous consultants that the online system wasn't allowing me to submit a cancellation and now I'm being sent another invoice for a line that I'm not using, haven't been using for over 4 months, after sending the necessary information to cancel the contract and being guaranteed that Oct 2018 would be my final payment.

This is disgusting and once again, showing me exactly why I will do anything to avoid future involvements with Telkom. This company and it's representatives have only given me *********** service and have cost me thousands of rands that I couldn't and still can't afford with this contract and a previous contract. I highly recommend against associating with Telkom!