*********** and ill-informed staff

JAN<br> Telkom:Do you want to upgrade your line?<br> Me: Yes, total new premiums?<br> T: Current R512 to R584 all delivered to your door. (false statementS)<br> M:Will PVR increase my DSTV premiums?<br> T: No (false statement)<br> M: Agree<br> FEB<br> T:Did you pick up your new modem?<br> M:No. Its supposed to be delivered. Where is the closest branch?<br> T: I dont know, Im phoning from Kimberley.<br> AT BRANCH:<br> T:What modem? You need a router.<br> *got router and installed myself*<br> 2WEEKS LATER<br> T:Will you please rate our Technician?<br> M:There was no tech.<br> T:Ok bye<br> FEB END *billing debit order still R512. I phone Telkom Billing Dep*<br> T:Your upgrade doesnt show on our system. Put you through to sales.<br> T(sales): Not reflecting here either, sorry. Did you receive your Explora?<br> M: No (still not to date)<br> MARCH<br> Invoice for march end: R 989.48<br> *phone Telkom again*<br> T: we charge a month in advance for upgrade. Next month will be R650.<br> M:Sales said my new premiums will be R584?<br> T:Let me put you through to sales to cancel your order<br> M: hold on.. hold on.. hold on.. hold on.. GIVE UP<br> <br> I was **** to about my new premiums, new dstv premiums (which I havent even received!), delivery of my new \modem"(router) & not informed on dbl march charge."""