*********** and conflicting information

Hello, this all started with a simple request to have international call barring removed from our clinic phone and has resulted in not being able to make outgoing calls.<br> We first visited the Customer Service branch in Sea Point in June to request that international call barring be removed from *** which we were told was done . When we tested it on the following Monday morning it had not been removed so I called the call center, *** and was told that it could be done. It was not. We called again and was told that it could not be done due for security reasons and that we would have to go into the Customer Service center which we did. We were told again that it had been done while sitting with the rep and would take 24-48 hours to reflect. We tested it again and it was not done so we called again. This time while speaking to a rep at the call center I was put on hold. Ever since then we have not been able to make any outgoing calls. The line sounds hollow as if it has been left open at the other end. I called Telkom and was told that the line was faulty.<br> <br> Who do I believe and why did something so simple turn out to be so complicated?<br> <br> Vicki ***