*********** and bridge of contract

Good morning we still havent had a tech come out and the net still not working its been a 2 months now n I have been paying...explain! This is effecting my work as well as the business with these cost of me buying data just to get my work done....who is going to be paying for these costs while still paying for the telkom account. This is a year contract which telkom has bridged...You have 24 hours to sort this out or I will be forced to change provide at home as well as at work and our various sites