*********** and Bad Attitude from Centre Personeel

Yesterday Night I contact the call center services only to wait for 12 minutes - Its fine large volume of calls they having . After getting through "NEO" picks up my call .

Then i explain to him i need MMS settings to be sent or Configured on my phone , the personnel did not even know what he is doing - all he does he keeps on asking the model of my phone which i told him like 3 times ,then he keeps me on hold for like 5 minutes ,after that he address me with a wrong name and still ask me what model of my phone is - i get irritated at him as i had already told him everything he needs to know - then he comes and say im the one who needs help , After that he hangs up the phone.

Is this how Telkom train their call center personnel to talk to customers - the personnel who are also *********** with their work . Did not even got the help as i waited for 30 minutes.