*********** and Bad Attitude at Hillcrest Branch

The staff at the Hillcrest Branch Office of Telkom are either *********** or do not care when a customer arrives at their office to complain. The manager is either out of office or not available when you wish to esculate your complaint. On Saturday 9thSeptember I called to complain about poor service but the manager was not available. The staff logged my complaint and promised that I would be contacted first thing Monday morning. By 15:00 I had not heard from the manager and called at the office to be told the manager was not available. After insisting to speak to the manager they called her. When she came out of her office she saw a person she obviously knows and started to hold a long conversation with this person. I asked for a contact number where I esculate my complaint but they would/could not provide a number. I gave up and went home. It is now 17:52 on Wednesday and I have still not received the promised call. In my opinion the entire staff should be dismissed for incompetence and replaced by people who care about their jobs and about their customers.