*********** agents+team leaders

I bought airtime for my daughter 10 days ago. The voucher number was incomplete and I therefore phoned in, after 15min an agent by the name of Thando took my call. I explained my situation and gave her voucher numbers and all that she needed to certify my voucher legit. She then promised that my daughter's airtime wud be loaded in 24 hrs. 5 days later, nothing. I called again, 15min later again, spoke to a gentleman whom I did not get a name for. He told me that their superios were gonna go listen to my initial enquiry then get back to me the very next day. No 1 called again. 2 days later I picked up my fone again and called. Spoke to a lady who wanted me to explain my story for the 3rd time, of which I refused. PLEASE BEAR IN MIND THAT TELKOM MOBILE DOESN'T HAVE OR AGENTS CLAIM NOT TO HAVE REFERENCE NUMBERS FOR THEIR CALLS! HOW PROFESSIONAL. I requested that the call be escalated. I was transferred to a THANDO NGCOBO who claimed to a team leader. He called me an he later as promised after having listened to the recordings of my initial and follow up query. He then indicated that the relevant parties who cud assist with my problem had knocked off and that he wud immediately email that department and he would come back to me 24hrs later. Guess what! It's over 30hrs now & no 1 has bothered to get back to me. I just called in again held on for about 10min before my call cud be taken by Cindy Mulaudzi. I requested to speak to a manager( who is unavailable) and the team leader who was also unavailable.

I wud honestly like to ve directed to complaints department and report these individuals for incompetence of the highest order and see to it that they are disciplined.