*********** Agents and technicians

<p>On the 6th of Feb 2017 I ordered a fixed land-line to be installed in my home. I was given a reference number and 8 days later I received an SMS with date of installation. On the day the installation was due, my husband took a day off work to be there when the technician arrives. Unfortunately, no-one came. We then called the contact center and was told that the technician tried calling us,and no-one answered so they left. This was a complete lie as we waited at home all day and did not receive any calls. After few more calls to the contact center, we were given another installation date. When the technician arrived, he said the wrong address was entered by the agent so he could not do the job. After more calls to the contact center, I was told that a technician has to come and check the area for network points and then we wait for yet another date for installation. This is when I decided to cancel the order and re-order the fixed line, but with added adsl line. I placed the order on 28 Feb and from that date until the 3rd of March, the order had to be cancelled and re-orderd over 3 times. This was due to each agent giving completely different stories. Everytime you call a telkom agent, be prepared to hear a totally new story. I was told that my order is on the waiting list as there are no ports available in my area, then another agent said there's nothing wrong and I should wait 7 to 21 days. I just need to know if my order is even official so I know whether to make another plan, as this order is urgent. I also need to be assured that the correct address is on the system. As no confirmation sms was sent for the final order. The reference number is ********** 97A</p>