*********** agents and poor service

I am extremely appalled by the customer service I've been experiencing from Telkom or let me say the lack thereof.

Around last year November I received multiple calls from sales agents to upgrade my contract, after refusing multiple times I eventually agreed as my contract amount wouldn't change.

To my surprise I didn't not receive extra data like I was promised...

Furthermore, towards the end of January I was charged triple my contract amount as an *********** agent did not update my spend limit after numerous calls to do so.

I never receive statements over e-mails as promised.

What's communicated over telephone is never put to practice.

My account has been suspended as I refuse to pay for a mistake that someone else made. No-one seems to be willing to assist. I just get the same nonchalant responses from everyone I've dealt with.