*********** agents

I called the call centre on 23 feb to confirm debit amount. Agent confirmed just over R500 because i made a manual pmt of R400.on the 25th telkom debited over R900 from my acc.then called the call center and requested for a refund of R400.was advised that it wud take 72hours.i called 5 days later and was advised that the amount was credited to my account and the agent confirmed that it will be refunded by the end of last week. To date have not received any refund. Called the call centre today and the incompentent tl advised that it will take another 7 days just to view the application for refund so no guarantee of refund