*********** Agents

App**** for a phone online, and selected the 30 GB promo deal for the Samsung J5 Prime. The agent called me to confirm the order and did not select the correct package. I made the application mid Aug, and up to today the mistake has not been corrected. Multiple calls and cases opened and agents spoken to, they all promised to contact me to confirm the progress of the case. Up til today I have not received a single call or e-mail from any of the agents

Needless to say, I am beyond upset and infuriated at the terrible service. Telkom's agent captured my order wrong, and now I have to pay with the wrong package, I even have the wrong phone to show for their incompetence.

Thank you Telkom for the terrible service

I have the agents full name but am being respectful to not post it online.