*********** AGENT AND LEADER / MANAGERS POOR CUSTOMER SERVICES

On 12th January I had purchased a R25 mo'nice bundle which is the 2gb for 30 days which was deducted from my account but had not received the DATA, I had then on the 13th January called the call center and spoke to Leseko More for 26 mins, when I asked for a Reference for the call she advised to use her name and this issue will take 48 to 72 hours to be resolved. Today the 16th of January I called the call center again by the name of Sanazo Mdinji to find out whats going on because I have not gotten my DATA as yet, I then asked to speak to the manager because this agent could not help me and said her Team Leader will call me back his name is Simbonja Sithole the Ref for this call is ********** 3. I did ask for call recordings and was told to get a court order in order to receive it. I would like to have what i paid for thats all i asked for but was given the run around which is unfair at this rate TELKOM will lose all they loyal clients because of *********** AGENT AND LEADER / MANAGERS, i have 4 contracts with Telkom and feel like Telkom does not respect they clients enough to provide good and fast services.