*********** agent

i called through this morning to apply for a new prepaid line and Happiness took the call . from the beginning of the call she didn't know what she was doing. i had to spell everything to her like she was a 5 yr old. after about 30 Min's of capturing my information. she wanted to know which day they must bill me. W.T.F i asked for a prepaid line not post paid.i then asked to speak to a supervisor she said that the supervisor is not available.i then asked her weather she is sure that an order for a prepaid line was ordered.she rep**** yes.when i asked her for the ref number she cut the call.i then receive a sms stating my contact details have changed.HAPPINESS what did you do?? Telkom how can you allow people like that to work for you. i rather hold on the line for 1 hour and speak to someone that understands what i need than speak to some one that knows nothing.