*********** admin workers

I am having the worst issues with Telkom Mobile. My debit order for December went off as it does every month. Last day of the month. So on January 3rd I received an sms that my services were suspended due to non payment. I phoned the customer care line and they confirmed the payment was successful and that the payment was wrongly allocated. They reconnected my services. On the 14th of January I received another sms that my services are suspended due to non payment. I phoned in again and explained the same problem. They said that the payment that is showing overdue is showing and they will correct the issue and reconnect my services within 5 hours. On January 16th my services are still suspended. I phoned in again at 08:09 and repeated the same story and they again confirm the payment was successful. This time I remembered to take the operators name. I spoke to Kagiso. He then confirmed that the payment is reflecting and is paid in full and that my services will be reconnected. He also explained that within 5 hours, I will be able to use some services on my phone of which is my data connection. Now Im asking the question, is Telkom and the people who work with accounts so *********** that they cant see my account is paid or they want me to pay one invoice twice to make money? My work depends from my phone. I have lost 2 days of work this month so far because this incompetence. What more should I do? If this is the case I would never take another product from Telkom. You are chasing your customers away because of *********** employees!