*********** Accounts Department

It's been a week since I have been calling telkom accounts department and everyday it's the same excuses our system is down. Is there no IT department at Telkom or is it just their employees who do not want to help their clients.

Their line is Mam our system is currently down but we will call you once we are back on line. No one has took the liberty to call me back. I then called again to ask for someone senior instead they hanged up on me not once but three times.

I have never experienced such customer service in South Africa. I would not advise anyone to do business with Telkom as they do not take their clients serious. The sad part in this matter is, my clients and my business is suffering and because of Telkom I am loosing business.