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13/09/2022 I bought R149 worth of data, I hardly used it because my phone kept reading “no sim”, I just assumed it was the load shedding until the SIM card stopped working completely even after the power came back. On 22/09/2022 I went to a branch in Alberton got a sim swop expecting that everything that was on the old sim would be available on the new one, but to my surprise I had forfeited the data and everything else (minutes and airtime). When I called them I was told that my number was activated on 22/09/2022 and they couldn’t see any transactions before then. I engaged with them on social media and they said their ‘special forces’ would work on it and they to said “the number was activated on 22/09/2022”. I’ve had the number for more than five years, do they not have records or archives for their customers?!