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I have handed my complaint over to the ombudsman(ICASA) due to the incompetency of Telkom staff. It has been more than 3 months of contacting them via email and telephone. After 'investigating' my issue numerous times, never getting back to me or closing my case and leaving it unresolved, I am fed up! So do not give me another reference number, I have had 4 of those, you will be hearing from ICASA!