yP
yukisha P

1 reviews | Active since Jan 2015

15 Mar 2017, 21:46

***********!

<p>I am extremely frustrated and shocked at Telkom's *********** service. I recently had my ADSL Line cancelled via the MWEB Service only to find out that Telkom had cancelled both my Telephone and ADSL Line, leaving us without a telephone line and not assisting in reconnecting the line back.</p> <p> </p> <p>It is almost a week in which my line has been disconnected and despite numerous calls to reconnect, the staff keeps passing the buck and not assisting!!</p> <p> </p> <p>I refuse to pay reconnection fees as Telkom cannot follow instructions and now has left with me with terrible inconvenience and absolute no assistance !</p> <p> </p> <p>Disgusted</p>

0
Replies (1)
Telkom
Telkom's reply16 Mar 2017, 14:31
Official

Good day Yukisha,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,