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<p>My account got debited on the 28th February as I have a contract with them, to my awe and surprise 7 days later I received an SMS stating that my account was overdue… First I thought it was a mistake, I called the call centre and I spoke to to Esmeralda Steven whom was very helpful. She asked that I send her proof of payment which I did immediately and she promised she will escalate to her team Leader and I have been following up since.</p> <p>This morning I called the call centre again to get status of my account and all I received my very rude agent his name was Kenneth, I’m very disappointed indeed.</p> <p> </p>