1 reviews | Active since Jul 2011
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<p>I logged a fault with my internet on 25 October 2016. I have relogged the call on numerous occassions. Everytime the operator says I will make it urgent. Telkom technicians have been to my premises on various occassions and my Internet remains slow. I was advised by one technician to upgrade as my 2Mbs line might be the problem. I upgraded to 4Mbs. MY SPEED REMAINS SLOW, as low as a download of 0.15 Mbs. It is not consistent. I cannot use Teamspeak 2 as the speed drops the programme. It seams like Telkom does not have the ability to fix th fault. Just to mention I receive 20Gb per month but owing to the sped cannot download big data programmes. I tthen receive a warning to the end of the month, data low. WHO IS USING MY DATA. Cross lines cross my mind. If you cannot repair this please tell me to go elsewhere.</p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team. There is no open fault logged for "***". Please email us to *** with your latest speed test results you can get from www.speedtest.net, thanx.
Your reference number is AI***. Please quote your ref number in all correspondence.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team. There is no open fault logged for "***". Please email us to *** with your latest speed test results you can get from www.speedtest.net, thanx.
Your reference number is AI***. Please quote your ref number in all correspondence.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Once again, Telkom is hiding from their responsibility by cancelling my fault which was not corrected. My fault no is 715CTK251016 logged on 25 October 2017. Your company, Telkom, has been monitoring the speed of my ADSL line, continuously in disbelief during communication with me. Daw the tapes please. Now to play for time I must you speed test. Any by the way I have been using www.speedtest .net as advised by Telkom. Please lets stop waisting time, draw my fault and tapes and sort this out please. The fault should never have been closed. So get the best you have got to sort this problem out. Its not just the speed, where is my data going. Something big is wrong. Please help me.
Once again, Telkom is hiding from their responsibility by cancelling my fault which was not corrected. My fault no is 715CTK251016 logged on 25 October 2017. Your company, Telkom, has been monitoring the speed of my ADSL line, continuously in disbelief during communication with me. Daw the tapes please. Now to play for time I must you speed test. Any by the way I have been using www.speedtest .net as advised by Telkom. Please lets stop waisting time, draw my fault and tapes and sort this out please. The fault should never have been closed. So get the best you have got to sort this problem out. Its not just the speed, where is my data going. Something big is wrong. Please help me.